At Netport, we are committed to making your return and service experience as efficient and transparent as possible. To ensure quick turnaround times and accurate handling, all returned products must include a valid RMA number. Items received without an RMA may face processing delays or risk being misplaced, for which Netport cannot assume responsibility.

How to Request an RMA

Step 1: Download the RMA Form
Click here to download the official RMA Request Form.
Step 2: Submit Your Request

Email the completed form to: support@netport.in
Our team will review your submission and issue a unique RMA number with further return instructions.

Step 3: Prepare Your Return
  • Include a printed copy of the RMA form inside the package.
  • Clearly mark the RMA number on the outside of the shipping box.
  • Remove any non-essential accessories before shipping.
    Note: NetPort is not liable for returned accessories.

Out-of-Warranty Repairs

If your product is:
  • Beyond the 24-month warranty period
  • Damaged due to non-compliant use or improper handling
Netport offers repair services on a chargeable basis.
  • Charges include labor, parts, and shipping.
  • A cost estimate will be sent before repairs begin, requiring customer approval.
Repair Process:
  • Request an RMA number
  • Ship only the core product (exclude accessories)
  • Charges apply to non-warranty or expired warranty items
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Warranty & Service Policy

Our Commitment to Quality

All Netport products undergo extensive quality assurance and testing. While rare, defects can happen—and we’re here to resolve them swiftly and responsibly.

What’s Covered
  • DOA (Dead on Arrival)
    If a defect is found within 3 months of delivery, a full replacement will be provided.
    NetPort covers both return and replacement shipping.
  • Standard Warranty
    Products are covered for 24 months from the date of shipment.
    Most repairs are completed within 18 business days.
    NetPort covers shipping for the return of serviced items.
What’s Not Covered
  • Unauthorized repairs or modifications
  • Damage caused by misuse, accidents, or natural disasters
  • Improper handling or storage
  • Products with tampered or missing warranty labels
  • Packaging, accessories, or third-party components (e.g., HDDs, CPUs)
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Product Change & Lifecycle Notifications

Engineering Change Notifications (ECN)

Netport will notify you of any design improvements or component changes via an ECN. We provide transition guidance when necessary to ensure continuity in your operations.

End-of-Life (EOL) Policy

  • When products reach their end of production, we issue an EOL notification, offer a Last Time Buy (LTB) opportunity, and suggest replacement models where applicable.

Customer Feedback & Claims

Your feedback is valuable. For any technical or quality-related concerns:
📧 Email us at: support@netport.in
We aim to respond and resolve all claims within 48 hours.